---
title: "Terms & Conditions | Direct Paving Group UK"
url: https://directpavinggroup.com/terms-conditions
description: "The terms that govern quotes, installations and guarantees provided by Direct Paving Group UK across Hampshire."
lang: en
---

Legal

# Terms & Conditions

Last updated: 2026

## About these terms

These terms apply to quotes, installations and any related work provided by Direct Paving Group UK ("we", "us", "our"). They do not affect your statutory rights as a consumer.

## Quotes

Written quotes are valid for 30 days from the date issued and are based on the site conditions observed during our free site visit. Prices are fixed unless the scope of work changes; any additional works discovered during excavation will be quoted, explained and agreed in writing before we proceed.

## Deposits and payment

A deposit is required to secure your installation date. Stage payments may apply on larger projects, with the balance due on completion. We accept bank transfer, cash and card. Ownership of installed materials transfers to you on final payment.

## Scheduling and access

Confirmed start dates depend on weather, ground conditions and safe site access. If we're unable to work due to circumstances outside our control we'll notify you promptly and rearrange at the earliest opportunity at no extra cost to you.

## Workmanship guarantee

Every project is backed by a written workmanship guarantee of up to 10 years, issued on completion. The guarantee covers structural integrity, installation defects and sub-base failure under normal use. It does not cover damage caused by third parties, vehicles exceeding the design load, ground movement outside our control, or lack of reasonable maintenance.

## Manufacturer warranties

Where product manufacturer warranties apply (for example on Marshalls, Brett, Bradstone or Tobermore ranges), those warranties are provided in addition to our workmanship guarantee and are administered directly with the manufacturer.

## Insurance

We hold £1 million public liability insurance for all work we undertake. A copy of the current policy schedule is available on request.

## Cancellations

You may cancel a booking without charge until materials have been ordered on your behalf. After that, deposits may be non-refundable to the extent that materials or bespoke items have been committed to.

## Complaints

If anything is not to your satisfaction, contact us at directpavinggroup@outlook.com or 07361 584754. We aim to acknowledge complaints within two working days and resolve them promptly and fairly.

## Governing law

These terms are governed by the laws of England and Wales.

Call: +447361584754
Free Quote: https://directpavinggroup.com/contact

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